What PLASA Events will do
PLASA Events will always try to point enquiries in the right direction if we are unable to help directly. We will do what we say we are going to do and be honest about what we can't do.
Enquiries will be tracked and monitored to ensure our promises are delivered. Any complaints will be dealt with immediately and we will do our utmost to find a positive resolution. Any feedback or comments about PLASA Events or our shows will be used to improve what we do and offer.
Regular meetings are held at PLASA Events to ensure good service levels are maintained and to check that everyone has a thorough understanding of developments and initiatives.
PLASA Events will make sure that we know what exhibitors and visitors need and will develop our services and benefits to meet their expectations. We fully audit the services we provide to ensure the highest standards are met.
All PLASA Events staff take personal responsibility for ensuring that our exhibitors and visitors feel the outcome is satisfactory.
PLASA Events relies on its staff to deliver good service and for that reason the PLASA organisation of which PLASA Events is part ensures that staff training and development is key.